Maintenance & Support

Peace of mind. Every single day.

Your website is the foundation of your business. We keep it secure, fast, and running flawlessly—so you can focus on growth.

Get a custom quote

Long-term partnership

Not just maintenance. Continuous improvement.

Most maintenance services are reactive—they fix things when they break. We take a different approach.

We proactively monitor your site, optimize performance, patch security vulnerabilities before they become problems, and continuously improve your website based on real user data.

Think of us as your extended development team—always available, always improving, always protecting your investment.

99% Uptime guarantee

<2h Response time

24/7 Security monitoring

7+ Years experience

What happens without proper maintenance

These are real risks that affect businesses every day.

Security breaches

Outdated software is the #1 cause of hacks. One vulnerability can expose customer data and damage your reputation.

Unexpected downtime

Sites crash at the worst times. Without monitoring, you might not know until customers complain—and revenue is lost.

Slow performance

Sites get slower over time. Slow sites lose conversions, hurt SEO rankings, and frustrate users.

Data loss

Without regular backups, a single server failure or hack can wipe out years of content and customer data.

Broken functionality

Plugin conflicts and compatibility issues break forms, checkout flows, and critical features—often without warning.

Outdated content

Stale content and outdated information hurt credibility. Customers expect fresh, accurate, and up-to-date websites.

What's included

Comprehensive support that covers every aspect of your website.

System updates

Regular updates to WordPress core, plugins, themes, and dependencies. Tested in staging before going live.

Security monitoring

24/7 malware scanning, firewall protection, login security, and immediate response to threats.

Performance optimization

Monthly performance audits, image optimization, caching improvements, and database cleanup.

Automated backups

Daily automated backups stored securely off-site. One-click restore if anything goes wrong.

Uptime monitoring

Real-time monitoring with instant alerts if your site goes down. We fix issues before you notice.

Monthly reports

Detailed reports on uptime, performance, security scans, updates applied, and recommendations.

Priority support

Direct access to our team via email or Slack. Fast response times and expert help when you need it.

Content updates

Minor content updates included each month. Text changes, image swaps, and simple layout tweaks.

Bug fixes

Fast fixes for broken links, forms, layout issues, and compatibility problems. No extra charge.

How it works

Simple onboarding. Continuous support.

1

Onboarding

We audit your site, set up monitoring tools, and create a baseline performance report.

2

Proactive monitoring

We monitor uptime, security, and performance 24/7 and fix issues before they impact users.

3

Regular updates

Weekly system updates, monthly performance optimization, and continuous improvements.

4

Monthly reporting

Detailed reports on what we did, site health metrics, and strategic recommendations.

Why choose FlickWeb

We're not your typical "maintenance package" provider.

Real developers

Not just support staff. Our team includes senior developers who built hundreds of sites.

Proactive, not reactive

We don't wait for things to break. We identify and fix potential issues before they happen.

Transparent reporting

You'll always know exactly what we're doing, why, and what results we're achieving.

We know custom code

Most of our clients have custom themes or plugins. We understand complex codebases.

Long-term partners

We're invested in your success. Many clients have been with us since we started.

No long-term contracts

Month-to-month plans. Cancel anytime. We earn your trust every single month.

Common questions

Everything you need to know about our maintenance service.

We monitor your site 24/7. If it goes down, we receive an instant alert and begin investigating immediately. Most issues are resolved within 30 minutes. You'll be notified as soon as we identify the problem and again when it's fixed.

Yes. You can upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-month, we'll prorate the difference.

Dev time includes content updates, bug fixes, layout tweaks, new functionality, or anything that requires code changes. Small fixes (under 15 minutes) don't count. Unused hours don't roll over, but we're flexible if you need extra hours occasionally.

We specialize in WordPress, Shopify, and custom PHP applications. If your site is built on another platform, contact us—we may still be able to help or recommend a trusted partner.

No, hosting is separate. We can recommend reliable hosting providers or manage your existing hosting account. Some clients prefer managed WordPress hosting (like WP Engine or Kinsta) which includes basic maintenance—we can layer on top of that.

Essential plan: within 24 hours. Professional plan: within 4 hours. Enterprise plan: within 2 hours. Critical issues (site down, security breach) are always prioritized and handled immediately regardless of plan.